1. Introduction

This Return & Refund Policy outlines the rights and obligations of consumers and Victim Cosmetics regarding returns, withdrawals, and refunds. This policy complies with applicable European consumer protection laws.

By placing an order on our website, you agree to the terms set out below.

2. Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 days from the day you receive the product, without providing any reason, unless an exception applies as described below.

To exercise your right of withdrawal, you must inform us of your decision within the withdrawal period by contacting us at info@victimcosmetics.com.

3. Exceptions to the Right of Withdrawal

Due to health protection and hygiene reasons, cosmetic products cannot be returned if they have been opened, used, tested, unsealed, or tampered with after delivery.

This exception applies to all products where the seal has been broken or the product is no longer in its original, unopened condition.

4. Conditions for Returns

To be eligible for a return, the following conditions must be met:

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  The product must be unused, unopened, and in its original packaging.
  
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  All seals, protective films, and labels must be intact.
  
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  The product must be returned in a condition suitable for resale.
  

We reserve the right to refuse returns that do not meet these conditions.

5. Return Procedure

If you wish to return a product, please contact us first at info@victimcosmetics.com to receive return instructions.

Returned products must be sent to the following address:

Victim Cosmetics

[Return address to be provided]

Returns sent without prior notice may not be accepted.

6. Return Shipping Costs

The cost of returning a product is borne by the consumer, unless the return is due to a defective, damaged, or incorrectly delivered item.

We are not responsible for lost or damaged return shipments.

7. Refunds

Once we have received and inspected the returned product and confirmed that it meets the return conditions, we will process the refund.

Refunds will be issued within 14 days after receipt of the returned goods, using the same payment method used for the original transaction, unless otherwise agreed.

Original shipping costs will only be refunded if the entire order is returned and the return is not due to an exception.

8. Defective or Incorrect Products

If you receive a product that is defective, damaged, or incorrect, please contact us immediately at info@victimcosmetics.com with a description and, where possible, photographic evidence.

In such cases, we will provide an appropriate solution in accordance with consumer law.

9. Liability

Victim Cosmetics is not liable for products damaged due to improper use, misuse, or failure to follow product instructions.

This policy does not affect your statutory rights as a consumer.

10. Contact Information

For questions regarding returns or refunds, please contact us at:

Victim Cosmetics

Email: info@victimcosmetics.com

Return address: [to be provided]